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working.
● A third of ING employees lives within 10 kilometers from the
office they work in. For this group, ING has implemented the
opportunity to lease e-bikes in order to commute to work.
● ING has conducted HR reforms through focus groups that
represented employees all across the company. The goal of their
reform design was to start at an ideal situation, and to adapt
reforms on the basis of these ideals.
● ING values employee health and vitality as their top priority in HR
and monitors employee satisfaction on the basis of these values.

● Optimized schedules allow more productivity during in-office
hours.
● E-bike lease opportunity has resulted in health-benefits as well as
reduction of CO2-emissions of employees traveling to and from
work.
Outcomes ● The HR reform method used by ING has allowed them to develop
reforms around their goals, ensuring that the original goals were
not lost in translation.
● ING employee health and vitality has not suffered under hybrid-
work schedules and employee satisfaction has improved due to
the remote-work opportunities presented by their HR reforms.

CASE STUDY N°3

Name of the Microsoft
company/Thematic https://www.microsoft.com
Profile Microsoft Corp (Microsoft) develops, licenses, and supports software
products, services, and devices. The company offers a comprehensive
range of operating systems, cross-device productivity applications, server
applications, software development tools, business solution applications,
desktop and server management tools, video games, and training and
certification services. With more than 200 thousand employees Microsoft
is one of the largest corporations worldwide and it can only remain
competitive by developing and implementing cutting edge human
resource management policies. To maintain employee wellbeing
Microsoft offers a wide range of programs to support flexibility in work
and a proper work-life balance.
Challenge The idea of work-life balance has been drawn into grey areas since the
large-scale adaption of remote-work and hybrid working schedules. It is
important for employers to facilitate proper opportunities to maintain a
healthy work-life balance to prevent burn-out and employee turnover.
Solution Microsoft is able to maintain a healthy work-life balance for employees by
offering various progressive policies that allow employees to take time off
work or make use of different benefits to alleviate specific common issues
among workers. These policies are based on a trustworthy relationship
between employees and contribute to a high standard of employee
wellbeing.