Page 28 - PR3_Case study_Final version _English

in order to prioritize certain urgent or more important factors of
compliance.
● SuperAwesome wants to make personal learning and training
possible in online environments. The first method includes the use
of e-conferencing platforms like Meet and Zoom for providing
online training. As a secondary option for complex issues, e-
learning platforms are used to improve structure and results.
● The company ensures every new employee has a personal (online)
meeting with the CEO about the company’s history, goals and
strategy to give newcomers a headstart in getting to know the
company’s culture.
● By providing various online daily quizzes and challenges,
SuperAwesome aims to provide a way of communication between
employees for non-work-related topics.

SuperAwesome has been able to foster an online community of
employees where isolation is minimized and new employees feel
welcomed. This active HR strategy helps the company to maintain high
Outcomes
employee-retention and boosts motivation and productivity as a result. It
allows talent to develop and ensures a sense of belonging within the
company.

CASE STUDY N°2

Name of the ING Bank
company/Thematic https://www.ing.nl/

Profile ING Bank is a Dutch bank that operates internationally, providing financial
services for more than 8 million account holders and hosting 235 offices.
As a result of the covid-19 pandemic, ING employees were forced to
switch rapidly from in-office work to remote-working from home. A
fundamental issue with remote working is making this work correctly is
investing in proper technology and tools. Without these investments
there is a high risk of large disparities in employee satisfaction and
productivity because of differences in technology and tools available to
them.
Challenge Employees that are new to remote working risk experiencing
consequences of unhealthy habits and routines in remote working. This
means that raising awareness of these risks and providing proper
technology and tools to prevent them is important in maintaining
employee satisfaction and productivity.
Solution Investment in tools and technology ensures that employees maintain
healthy routines, satisfaction, and productivity in remote working
scenarios.
ING Bank has been working on developing proper hybrid-working post-
Policy parameters pandemic opportunities that maintain a healthy balance between in-
office and remote possibilities. As a part of these HR reforms ING has
invested in technologies and tools to ensure equal experiences and
healthy routines in remote working.
Development & ● ING is actively improving their priority-lists for in-office and out-
oversight of-office activities in order to optimize schedules for hybrid-