Page 19 - PR3_Case study_Final version _English

● The company is the first one in Cyprus to offer unlimited paid
time off.
● The company assesses the benefits of its flexible policies and
regulations via employee surveys, research studies, and
suggestions as well as taking into account the company’s statistics
and annual revenue.

‘‘The flexibility allows me to arrange a time for hobbies, family, and
Outcomes friends, in addition to creating a schedule that works best for me’’.
Amdocs Employee

BAD PRACTICES COLLECTED BY EMPHASYS

Testimony N°1/Bad practice

Thematic FLEXIBLE WORK/TECHNOLOGICAL ISSUES/INEFFECTIVE WORK

Since the start of the pandemic of Covid-19, the number of
employees working from home has steeply increased.
However, in order for flexible working to be effective all
technologies and platforms that enable workers to achieve the
organization’s objectives from the comfort of their house need
to function sufficiently.

‘‘There were plenty of issues due to the technology we were
using. In the beginning, the internet connection at home was
insufficient, and then, almost every day, I was facing
problems with the insurance platform. It was so frustrating. I
couldn’t properly work’’
Name of the worker Maria
(it can be anonymous)
Country Cyprus
Occupation An employee in an insurance company

0. What is your ‘‘Covid-19 caused many changes in my workplace, but the
experience/What is your transition was not easy. Our working arrangements were one
problematic situation in your of the aspects that were transformed. I was specifically
job/your organisation regarding introduced for the first time to the flexible working scheme,
flexible work which required me to work from home at least twice a week.
As a result, the company made several changes to the way we
worked in order to manage this new arrangement.

To begin, the company converted all of the documents we were
using into an online form that clients could fill out and sign.
Second, they developed a centralized platform for all employees