Page 27 - NWC Guide on Team Management_ English

mode that allows the team to reduce the stress
involved in the dematerialized exchanges of
hybrid work as much as possible. As telework
reduces the opportunities for formal meetings,
it is necessary to look for and structure other
methods of exchange. It is then a question of
the manager rebuilding quality
communication, as transparent and efficient as
possible. In addition to communication, the
manager must be able to propose activities to
his or her team that allow them to disconnect
and give importance to their well-being.

4.2.2 Practical Application: putting knowledge
into action for real-world results based on how Activity 1:
to counteract stress factors
Perceived
Four complementary communication tools can
be mobilised, with different characteristics and Stress Scale (PSS)
uses : A questionnaire to self-
evaluate the stress to be given to
-Video conferences will be used for follow-up
meetings. They must be planned and your team
conducted in good conditions (audio and
video) or they will generate frustration for all Tool :
This scale adapted from Cohen and
-Emails should be used for formal exchanges.
Williamson is one of the most widely used
Be careful, however, not to favour this written
in the world to assess the perception of
channel, which is open to interpretation and
stress. Its 10 items make it possible to
further reduces visibility.
measure simply and quickly the
-When the subject is important, pick up the importance with which life situations are
phone. Phone calls are therefore necessary to perceived as threatening, i.e.,
manage emergencies unpredictable, uncontrollable, and
distressing. By setting benchmarks, it
- Instant messaging, to replace informal
makes it possible to initiate a discussion on
moments such as those spent around the
stress on work, for example. Indeed, it is
coffee machine
necessary to have benchmarks to discuss
- When your team teleworks, the employee and exchange.
should receive as few calls as possible. The aim
is to avoid stressing your team and thus reduce Instruction for the manager :
the frequency of interruptions A manager can send this test to his team
that allows everyone to self-evaluate. Ask
-Whatever the communication methods, it is
your team to answer anonymously using
important for the manager to establish a
an online quiz creator. The employee may
routine with the employees (e.g. team video
or may not be free to share this test with
conference on Monday morning). Maintain
his manager: the most important is the
meetings with the whole team.
self-assessment that can lead to a personal
awareness of stress at work.

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