Page 48 - NWC Guide on Team Management_ English

All this well explained is essential to ensure the behaviours permitted with respect to
that employees will feel respected and valued internet browsing, the limits imposed by the
in the monitoring process. organisation and the consequences in the
The idea is, as manager to be aware of the event of incorrect behaviour on the part of the
rules – from law or from the collective employee.
agreement – in order to be able
- to explain them,
- to justify them
That is to say : to show that they are meant
to respect employee privacy while promoting
productivity

6.4.2 Practical Application: putting
knowledge into action for real-world results
based on monitoring online work progress of
the team

Around the world, many countries are passing
laws governing how employers must comply
with the monitoring of remote work. First of
all, the manager is required to respect the Here are some examples of monitoring
privacy of the worker; as a result, he cannot practices that can be implemented in a hybrid
install employee location tracking software, or work environment:
similar programs; the manager cannot even
have access to the means of communication of - Regular Check-Ins meetings is an easy way to
his team members, such as private email stay in touch with the team and to discuss
addresses, but could however have specially progress, provide feedback, and address any
created email addresses used for carrying out challenges/issues they may be facing when
work activities. Furthermore, the worker may completing their tasks and missions.
not use the company's means of These meetings can be conducted virtually
communication for personal purposes. using specific software as Teams (Microsoft),
Although the manager can implement controls Skype, Zoom, Meet (Google) and so on.
on work from smart working, he is required to
inform his employees beforehand. - Goal Setting and Key Performance Indicators
(KPIs), as well known as KPIs with each team
These checks must be carried out to respond
member to track their performance. The idea
to production organisation and monitoring is to proceed with a regular review progress
needs, and not to evaluate the individual
towards the team members goals and
employee, through control over the use of the objectives, providing guidance or support as
internet and the collection of data with proxy
needed. This can be done through
servers, in order to protect the company's project/software management tools/system
assets.
or performance management systems
Clearly, these controls are less invasive if, depending on the company’s needs.
previously, there has been adequate
communication of the company policies on
remote work monitoring. The manager
therefore has the duty to inform his team on
the methods for carrying out the checks, on

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